Contact Us

Patient enquiries to the surgery should be submitted through our online form below. Using the online form helps keep our phone lines available for those without internet access or who need additional assistance in contacting the surgery.

When the form is unavailable, you can access many services using your NHS App.

If you would prefer to call the surgery, you still can, although it is often quicker to send your request online. When calling the surgery, you will be met with the following options:

Option 1: Appointments & Home Visits

•        Appointment requests can be made using our online form
•          All requests are reviewed by our team of doctors. ​
•          Home visits are only for patients who are terminally ill or genuinely unable to travel to the surgery.​
•          If you need to request a home visit, please contact us before 11am as visits are arranged after morning surgery based on clinical urgency. ​

Option 2: Prescriptions

•          Please note we are no longer able to accept prescription requests over the phone. 
•          Patients aged 75 and over, patients with learning disabilities, and palliative care patients can still request prescriptions by phone.​
•          The simplest way to order your repeat prescription is by using the NHS App. You can also use our online form through SystmConnect or or fill in a paper request form.​

Option 3: Anything Else

• Test Results - If you are awaiting test results from the surgery, please note that we will only contact you if we need to; we do not contact patients when test results are normal. Please do not call the surgery for test results; they can be found within your NHS App, or you can make an enquiry using our online request form. We cannot provide you with test results unless we requested them, for example, blood tests requested at the hospital by your consultant. More information about test results can be found here 
• Referrals: If your doctor or healthcare practitioner has referred you to a specialist, you can track this referral using your NHS App. We cannot chase referrals on your behalf; you should contact the hospital or department to which you have been referred for further information.

Once in the queue, if you are waiting for 2 minutes, you will be asked whether you would like to receive a callback. By choosing the callback option, you will keep your place in the queue, and a member of the team will return your call when you reach the top!

If you choose not to accept a callback, you will remain in the queue until a team member becomes available.

We value your feedback and are committed to continually improving our services.

Our Suggestions, Feedback and Complaints form gives you the opportunity to share your experiences, both positive and negative. Whether you’d like to highlight great care you've received, suggest improvements, or raise concerns, your input helps us understand what we’re doing well and where we can do better.

Every piece of feedback is important and helps us provide the best possible care for all our patients.