Appointment Information

Please submit your request using our online form.

This helps keep our phone lines available for patients who don’t have internet access or need extra support. If you're unable to complete the form yourself, you can visit the surgery or call us on 0114 2343561 or 0114 2347775, and a member of our reception team will complete it on your behalf.

What Happens Next

The practice team will review your request and let you know within one working day what will happen next. This could include:

• An appointment (either the same day or a future date)
• A phone call (same day or later)
• A text message responding to your query
• Advice to visit a pharmacy or another NHS service

We will decide the most appropriate next step based on your clinical need.

Your Appointment

Depending on your situation, we may offer your consultation:

• By phone
• Face-to-face at the surgery
• By text

Remote consultations are often more flexible and can help you get the care you need more quickly.

Need to cancel your appointment?

The quickest and easiest way is via the NHS App.

If your appointment is not today or tomorrow, you can also use our
Cancel or Rearrange Your Appointment Form.

If your appointment is today or tomorrow, please call the surgery directly on:
📞 0114 234 3561 or 0114 234 7775

Why it's important to let us know:

If you’re unable to attend your appointment, please inform our reception team as soon as possible. This allows us to offer the slot to another patient in need.

Failure to notify us may result in a letter being sent to you. Repeated missed appointments without notice may lead to removal from our patient list.

Home visits are reserved for terminally ill patients or those who are truly bedbound, where traveling to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort. For common childhood symptoms, such as fevers, colds, coughs, earaches, headaches, diarrhea/vomiting, and most cases of abdominal pain, patients are generally well enough to travel by car. The belief that it is harmful to take a child out with a fever is a myth. While these children may not be able to travel by bus or walk to the surgery, car transport is a reasonable option and is usually available from friends, relatives, or a taxi.

If a home visit is needed, please contact the surgery before 11 am.

Doctors conduct home visits after their morning surgery sessions, arranging visits based on the urgency of the situation. Typically, doctors will contact patients prior to visiting and encourage them to attend the surgery if possible, as more facilities are available there. Difficulty in getting to the surgery is not a valid reason for requesting a home visit, and such requests may be declined.

You can also be visited at home by a community nurse if referred by your GP. Additionally, a health visitor will visit you at home if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.

Evening and weekend appointments are now available to patients of the practice. To find out more please ask the practice or visit Enhanced Access – Primary Care Sheffield

We have a texting service which allows you to receive reminders about your appointments.

To have this service you will need to consent to use. You can do this at registration or complete the SMS Reminder form

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Call NHS 111 - providing advice 24 hours a day or visit www.nhs.uk/111 Emergency Out-Of-Hours Service 

Sheffield NHS Walk-In Centre is based at the City GP Health Centre on Broad Lane and is open 8am - 10pm daily. You can attend this centre for treatment of minor illnesses, emergency contraception, sexual health and contraception advice and advice on health issues.

Sheffield Minor Injuries Unit at the Royal Hallamshire Hospital, Glossop Road, treats adults with injuries such as sprains, cuts and grazes.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.